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Business Model Innovation Through Process Change

More and more companies I see these days are making strategic process changes to drive unprecedented business model innovation. Forbes has embraced online collaborative publishing as it adds a...

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Social Media’s Productivity Payoff

How’s this for counter-intuitive? Social technologies — the software and services that make it possible to show off your vacation pictures to all your Facebook friends and follow your favorite team...

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Don’t Build a Database of Ruin

Many businesses today find themselves locked in an arms race with competitors to see who can convert customer secrets into the most pennies. To try to win, they are building perfect digital dossiers,...

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Uber and the Delicate Business of Creating a Platform

Over the last year, a new app has been changing the way people get limos in some major cities in the US. Uber — founded by Garrett Camp, Oscar Salazar, and Travis Kalanick, and launched in 2010 in San...

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How Big Companies Beat Local Competition in Emerging Markets

You might think that emerging country companies are more ready to address the needs of and win customers in other emerging markets. Indeed, India’s Godrej Consumer Products Ltd. is expanding rapidly...

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Pig Wings: Creating Demand in a New Category

Americans love chicken wings. Last year they ate three billion pounds of the sauce-covered poultry products. Buffalo Wild Wings, a Minneapolis-based restaurant chain that specializes in wings, has a...

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PICNIC Festival To Explore The Shift From Top-Down To Bottom-Up

We are officially in the age of democratized everything. Entrenched systems have been buckling under the disruptive pressure of participation and instant feedback for years. Business, education,...

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How Smaller Bets Can Revitalize Hollywood

Bachelorette, a film starring Kirsten Dunst, created a small sensation this summer when it was released to video-on-demand (VOD) a month ahead of it’s September 7 theatrical debut. Normally, movies...

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Will Big Data Kill All But the Biggest Retailers?

Increasingly, the largest retailers in markets across the country are employing sophisticated personalized marketing and thereby becoming the primary shopping destination for a growing number of...

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Open India: Considerations for Retailers

India has rapidly emerged as one of the largest economies in the world, but it is also one of the most complex. Now, led by Prime Minister Manmohan Singh’s insistence that “good economics is good...

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